Privacy Policy

1. Introduction

ion177 ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information about you when you access or use our online gaming platform at ion177.cam (the "Platform"), including all related services, features, and content (collectively, the "Services").

By creating an account, accessing the Platform, or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Platform or Services.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of ion177 Services.

2. Data Controller

ion177 is the data controller responsible for the personal information collected through the Platform. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable data protection laws.

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at [email protected].

3. Information We Collect

We collect various types of information from and about users of our Platform to provide, maintain, and improve our Services, ensure compliance with legal obligations, and protect the security and integrity of our platform.

3.1 Information You Provide Directly

When you register for an account, you provide the following information:

• Account Registration Information: Full legal name, date of birth, email address, mobile phone number, residential address, username, and password.
• Identity Verification Information (KYC): Government-issued identification documents such as KTP (Indonesian National Identity Card) or passport, proof of address documents (utility bills, bank statements), and selfie photographs with identification.
• Payment Information: Bank account numbers, e-wallet account details (OVO, DANA, GoPay, ShopeePay), and transaction history. Note: ion177 does not directly store full credit card numbers or sensitive payment credentials; these are processed securely through our licensed payment processors.
• Customer Support Communications: Information you provide when contacting customer support, including messages, attachments, and any additional documentation requested during support interactions.

3.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain information:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, and mobile network information.
• Usage Information: Pages visited, features used, time spent on pages, links clicked, games played, bets placed, deposits and withdrawals made, and other actions taken on the Platform.
• Location Information: IP address, which may be used to infer your approximate geographic location. We use IP addresses to verify that you are accessing the Platform from an eligible jurisdiction and to prevent fraud.
• Log Data: Server logs that include IP address, access times, browser type, operating system, and referring web page.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information necessary to process deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets.
• Identity Verification Services: Information from third-party identity verification providers to confirm your age and identity as part of our KYC compliance obligations.
• Fraud Prevention Services: Information from fraud detection and prevention services to protect against fraudulent transactions and account abuse.

4. How We Use Your Information

ion177 uses the information we collect for the following purposes:

4.1 Service Provision and Account Management

• Create, maintain, and manage your account
• Process deposits, withdrawals, and other financial transactions
• Provide access to games, sports betting markets, and other Platform features
• Process bets, calculate winnings, and settle accounts
• Communicate important account information, transaction confirmations, and service updates

4.2 Legal and Regulatory Compliance

• Verify your age and identity to enforce our 21+ age restriction
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• Fulfill legal obligations imposed by our licensing authority and applicable laws
• Respond to legal requests, court orders, and regulatory inquiries
• Maintain records required by law or regulation

4.3 Security and Fraud Prevention

• Detect, prevent, and investigate fraud, money laundering, bonus abuse, and other prohibited activities
• Monitor for suspicious account activity and unauthorized access
• Protect the security and integrity of the Platform, our systems, and our users
• Enforce our Terms & Conditions and other policies

4.4 Customer Support

• Respond to your inquiries, complaints, and support requests
• Troubleshoot technical issues and resolve disputes
• Provide personalized customer service in Bahasa Indonesia

4.5 Platform Improvement and Analytics

• Analyze usage patterns and user behavior to improve Platform functionality
• Conduct research and analytics to enhance user experience
• Develop new features, games, and services
• Test new functionality and optimize performance

4.6 Responsible Gaming

• Monitor gambling behavior to identify potential problem gambling patterns
• Enforce deposit limits, loss limits, and session time restrictions
• Implement self-exclusion requests and account cooling-off periods
• Provide resources and support for responsible gaming

4.7 Marketing and Communications (With Your Consent)

• Send promotional offers, bonuses, and news about ion177 services
• Provide personalized recommendations based on your gaming preferences
• Notify you about new games, features, and platform updates

Note: You may opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in our emails. Opting out will not affect transactional or service-related communications.

5. Information Sharing and Disclosure

ion177 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals
• Identity Verification Services: Third-party KYC providers to verify your age and identity
• Customer Support Tools: Live chat, email, and support ticket systems
• Cloud Hosting Providers: Secure data storage and server infrastructure
• Fraud Detection Services: Anti-fraud and risk management platforms
• Analytics Providers: Tools to analyze Platform usage and performance

All service providers are contractually obligated to protect your information and use it only for the specific purposes for which it was shared.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement, or courts when:

• Required by law, regulation, legal process, or court order
• Necessary to comply with our licensing obligations
• Requested by regulatory authorities conducting investigations
• Needed to enforce our Terms & Conditions or protect our legal rights
• Required to protect the safety, security, or property of ion177, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide you with options regarding your information.

5.4 With Your Consent

We may share your information for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

6. Data Security Measures

ion177 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption, the same technology used by banks and financial institutions.
• Secure Data Storage: Personal information is stored in secure databases with restricted access, hosted in Tier-3+ certified data centers with physical security controls.
• Access Controls: Only authorized personnel with a legitimate business need can access personal information. All access is logged and monitored.
• Authentication: User accounts are protected by password authentication. We strongly recommend using unique, complex passwords.
• Regular Security Audits: We conduct regular security assessments, vulnerability scanning, and penetration testing to identify and address potential weaknesses.
• Employee Training: All employees with access to personal information receive data protection and security training.

Despite our security measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access.

7. Data Retention

ion177 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Information associated with active accounts is retained for the duration of your relationship with ion177.
• Closed Accounts: Following account closure, we retain certain information for legal, regulatory, and fraud prevention purposes. Financial transaction records are retained for a minimum of 7 years as required by anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for at least 5 years following account closure to comply with regulatory requirements.
• Inactive Accounts: Accounts with no activity for 12 consecutive months may be closed, and personal information may be deleted or anonymized, except where retention is required by law.

After the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable laws and regulations.

8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. Indonesian users of ion177 have the following rights:

8.1 Right to Access

You have the right to request confirmation of whether we process your personal information and to obtain a copy of the information we hold about you. You can access much of your information directly through your account dashboard.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information (email, phone number, address) directly in your account settings. For other corrections, please contact customer support.

8.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We may retain information where required by law, necessary to resolve disputes, enforce our Terms & Conditions, or for legitimate business purposes such as fraud prevention.

8.4 Right to Object

You have the right to object to certain processing of your personal information, including processing for direct marketing purposes. You can opt out of marketing communications at any time.

8.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.

8.6 Right to Withdraw Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

8.7 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

ion177 uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and enable certain functionality.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These enable core features like account login, session management, and secure access.
• Performance Cookies: Collect anonymous information about how users interact with the Platform, helping us improve functionality and user experience.
• Functionality Cookies: Remember your preferences (language, region) and provide enhanced features.
• Analytics Cookies: Help us understand user behavior, measure Platform performance, and identify areas for improvement.

9.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. However, disabling cookies may limit your ability to use certain Platform features. Essential cookies cannot be disabled without affecting Platform functionality.

10. International Data Transfers

ion177 operates from an offshore jurisdiction to serve the Indonesian market. Your personal information may be transferred to, stored, and processed in countries outside Indonesia where our servers, service providers, or partners are located.

These countries may have data protection laws that differ from Indonesian law. When we transfer your information internationally, we implement appropriate safeguards to protect your information, including contractual protections with service providers and compliance with international data protection standards.

11. Children's Privacy

ion177 Services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account.

Parents or guardians who believe their child has provided personal information to ion177 should contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

ion177 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to users via email or prominent notice on the Platform at least 30 days before the changes take effect.

The "Last Updated" date at the top of this document indicates when the Privacy Policy was last revised. Continued use of the Platform following the effective date of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Subject Line: Privacy Inquiry
Customer Support: Available 24/7 via live chat on the ion177 platform
WhatsApp: +62 812 3456 7890 (08:00 - 02:00 WIB daily)

We will make every reasonable effort to respond to your inquiry within 7 business days.